VisiMax
Maintenance & Asset Management System
A complete, end-to-end ticket lifecycle — from creation to closure — designed to bring full visibility, accountability, and efficiency to brand store maintenance operations across India.
The Complete Ticket Lifecycle
Every maintenance request follows a structured journey — ensuring nothing falls through the cracks.
Ticket Creation
Field executives raise maintenance requests directly from the mobile app. Capture every detail upfront — store location, issue photos, priority level, and estimated costs with rate card products.
- Store selection with auto-complete
- Priority levels: Low, Medium, High, Urgent
- Rate card & non-rate card product selection
- Geo-tagged issue photos
- Auto-generated ticket number (T{ddmmyy}-XXXX)
- Custom fields based on user role
Recce (Site Survey)
Once approved, vendors conduct a detailed site survey. Measurements, element conditions, material requirements, and scaffolding needs are captured on-site with full photo documentation.
- Element-level measurements & condition assessment
- Material & quantity estimation
- Site photos with GPS coordinates
- Scaffolding & permit requirements
- Cost breakdown with service charges
- Logo size confirmation for branding tickets
Multi-Level Approval
Every ticket, recce, and execution passes through a configurable approval chain. Rules route requests by type, cost, and region to the right authority — with SLA timers to keep things moving.
- Role-based approval routing (AM → CMKT → National Head)
- Cost-threshold & region-based rules
- Price adjustments during review
- SLA timers with auto-escalation
- Approve, reject, or request rework
- Full approval audit trail
Execution & Fieldwork
After recce approval, execution is scheduled and tracked task by task. Vendors log before/after photos, work summaries, and flag any issues encountered during the maintenance work.
- Task-level tracking per recce element
- Before & after photo capture
- Work summary & issue reporting
- Real-time status updates
- Element-level completion tracking
- Final cost breakdown
Validation & Closure
Completed work is validated with closure proof — including digital signatures. Quality checks ensure standards are met before final sign-off. Invoicing follows automatically.
- Closure proof with digital signatures
- Quality validation by CMKT
- Rework requests if standards unmet
- Automated invoice generation
- Vendor commission calculation
- Complete lifecycle audit trail
Key Highlights
Built-in capabilities that make maintenance management seamless.
Real-Time Notifications
Approval requests, status changes, and SLA alerts pushed instantly to the right stakeholders.
SLA & TAT Monitoring
Built-in turnaround time tracking with automatic escalation to prevent bottlenecks.
Photo Documentation
Geo-tagged images at every stage — issue, site survey, before/after, and closure proof.
Role-Based Access
VMs, Area Managers, CMKT, National Heads, Vendors, and Store Managers — each sees what's relevant.
Reports & Analytics
Regional dashboards, ticket status summaries, and export to PDF/Excel for stakeholder reviews.
Pan-India Store Coverage
Manage maintenance across all brand stores with territory-based configuration.
Who Uses VisiMax?
Every stakeholder in the maintenance chain has a tailored experience.
Creates tickets, performs field work
Regional approval authority
Classification & approval
Final approvals for high-value tickets
External contractor for recce & execution
View & coordinate on-site
Full Status Flow
A ticket progresses through these statuses from start to finish.
Explore the System
Jump into any module from the admin panel.All links require authentication.
Ready to get started?
Sign in to the admin panel to manage tickets, approvals, and maintenance operations.
Sign In to VisiMax