1. Introduction
Channelplay SAAS Private Limited ("Channelplay", "we", "us", or "our") operates the VisiMax mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using VisiMax, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Name — Your first and last name as provided during account creation.
- Email Address — Used for login authentication and account identification.
- User ID — A unique identifier assigned to your account for internal use.
2.2 Location Data
- Precise Location (GPS) — Collected when you check in to a store to verify on-site presence. Location data is only collected when the App is in use and you perform a check-in action.
2.3 Photos and Media
- Photos — Captured via your device camera or selected from your photo library during audit submissions as evidence of store compliance. Photos are uploaded to our secure servers.
2.4 Audit and Operational Data
- Responses to audit questionnaires and compliance checks.
- Store visit records, timestamps, and submission metadata.
- Ticket and task management data created during field operations.
3. How We Use Your Information
We use the collected information for the following purposes:
- To authenticate and manage your user account.
- To enable store audit submissions and compliance tracking.
- To verify on-site presence through GPS-based store check-ins.
- To store and process audit evidence (photos and responses).
- To generate compliance reports and analytics for your organization.
- To send push notifications about assignments, approvals, and updates.
- To provide customer support and resolve technical issues.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your data may be shared in the following circumstances:
- Within Your Organization — Audit data and reports are shared with authorized managers and administrators within your company as part of the business workflow.
- Service Providers — We may share data with trusted third-party service providers (e.g., cloud hosting, storage) who assist us in operating the App, subject to confidentiality agreements.
- Legal Requirements — We may disclose information if required by law, regulation, or legal process.
5. Data Storage and Security
- All data is transmitted over encrypted HTTPS connections.
- Data is stored on secure cloud servers with access controls and encryption at rest.
- We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction.
- Access to personal data is restricted to authorized personnel only.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Audit data and compliance records are retained as required by your organization's policies and applicable regulations. You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal and business obligations).
- Withdraw consent for data collection at any time by discontinuing use of the App.
8. Third-Party Services
The App does not contain third-party advertising or tracking SDKs. We do not use your data for advertising or marketing purposes. The App may use third-party services for cloud storage and push notifications, which are governed by their respective privacy policies.
9. Children's Privacy
VisiMax is an enterprise application intended for use by authorized employees and contractors. The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: